In short: because our products are digital files delivered instantly, the usual 14-day cancellation period ends when delivery begins — but if anything is faulty or not as described, we will put it right or refund you.
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase. For digital content, that right ends once delivery has begun — which is why, at checkout, we ask you to expressly consent to immediate delivery and acknowledge that you lose the 14-day right to cancel once delivery starts. If you do not tick that box, we cannot complete your order.
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a file you bought from us is corrupted, does not open, or does not do what its product page says, contact us at team@getsmartsaver.co.uk within 30 days and we will repair or replace it, or refund you in full. Your statutory rights are not affected.
Download links are limited (5 downloads, 7 days) to protect the files. If your link has expired or you have lost your copy, email us from the address you bought with and we will re-issue it free of charge.
Approved refunds are returned to your original payment method within 14 days.
GetSmartSaver.co.uk provides educational and organisational tools only. Nothing on this site is regulated financial advice, and our products are not a substitute for advice from an FCA-authorised adviser.